By Legal Futures Associate Minerva
A multi-office Conveyancing firm is enjoying greater connections with their clients since fully integrating intelligent client onboarding into its processes.
Back in late 2019, legal technology suppliers LFS developed their client onboarding solution, Minerva. Since then, the entire world has of course faced the pandemic with a need for remote working pushed to the forefront. Fortunately for those law firms who had invested in technology and been early adopters of hybrid working, the transition to remote working was easier. Not least one of Minerva’s latest clients, Key Conveyancing, has seen how sound investment in the right technology can really help. With offices across Northampton, Hertfordshire, and Cambridgeshire, they have seen the advantage of being able to connect with their clients remotely and as a result, their processes have improved, and client satisfaction increased.
Minerva’s intelligent client onboarding system connects law firms with clients by way of an intuitive, user friendly and business efficient solution – which revolutionises the experience of both lawyers and customers. The powerful tool has been developed alongside large leading law firms across the country, which means the system is ready to help all law firms reap the rewards of great client experience and be fully compliant – which is key to good business practice.
A dedicated conveyancing legal practice, the team had been seeking a solution that would help with client onboarding for some time. The pandemic only served to increase the need for effective client communication that not only worked, that was compliant and easy to use, but a solution that would help with the firm’s management of quotations, improve AML processes, and provide a simple and secure way for clients to complete the many conveyancing forms.
It is well known that the onboarding process for a conveyance can be a paper heavy one. More practices are looking to cut down on the amount of paper they use, but from a client’s point of view, increasingly people are demanding a faster and easier way to access professional services.
Banking and financial institutions are way ahead of the curve and most digital savvy clients now have an expectation that they will be able to access any service they need remotely and thus digitally.
Having implemented Minerva since March 2021, the processes of the firm have been positively enhanced by the technology; Head of Residential Property John Turner says;
“Minerva is helping us transform the way we work to the benefit of everyone. We are delighted with the uptake of the technology by our clients, and we can see that it is already speeding up the whole conveyancing process by having all documents and the ID process, often completed inside 24 hours”
Richard Mathias, Sales Director at Minerva has seen how much Minerva is helping firms; “Key Conveyancing are a well-known and significant firm in their region, and it has been a pleasure to work with them. In what has been the most challenging time conveyancers can ever remember, it is a credit to John and his team how they adapted to a new working practice to benefit their clients and introducers.”
Minerva’s secure, cloud based, client centred technology solution can be integrated with your case management system for seamless full firm management. It will solve all compliance issues and enhance the value of your business by streamlining the process, relieving the burden of enhanced due diligence and client due diligence to mitigate risk.
Let Minerva do the hard work and leave the technology to them! Book a no-obligation demo today.