John Pickford, SearchFlow ’s new Managing Director, has committed the leading conveyancing search provider to a renewed focus on ensuring that the interests of conveyancers remain at the forefront of business.
Pickford is planning an ambitious two year programme of market growth that will see SearchFlow redefine its service proposition and develop a bespoke suite of solutions for conveyancers in England and Wales.
Joining from Thames Water, where he headed up a number of businesses including Property Searches, Pickford states that this is an exciting time for SearchFlow as it continues to lead the way in innovative services to help make lawyers’ lives easier.
Pickford comments: “SearchFlow has a well established reputation as a market innovator, never compromising quality but ensuring that customers benefit from all conveyancing search services that they need in a single portal.
“Our commitment to delivering the highest level of customer service within the legal sector has helped us achieve and maintain an unrivalled Net Promoter Score of 46. Despite this excellent customer satisfaction rating, we recognise that as legal firms increasingly seek to find efficiencies and streamline their internal conveyancing processes, the challenge for our business is to take to market a suite of modular solutions that allow our customers to pick and choose the right solution to suit their own business requirements.”
“We have incorporated into every part of our business our four performance standards that our customers told us were critical: speed, flexibility, expertise and convenience. From our account management teams, to our service teams, to our technical and product development teams, we are focused on ensuring that these standards are met. It’s quite simply about making lawyers’ lives easier.
“The heritage of SearchFlow combined with technical regeneration, are a pretty compelling combination from which our customers will reap benefits in coming months and years.”
“The winners in the conveyancing market are those who are looking for new ways to engage with their clients by integrating their processes with suppliers and partners. This means reducing administration without compromising the quality of service or delivery.
“It’s about taking a more commercial view and ensuring firms have all the tools available to deliver a fast, flexible, expert service simplifying the transaction process for clients. I’m looking forward to making sure SearchFlow is a key part of that process for the conveyancers we work with every day.”