JMW is a leading entrepreneurial full service Manchester law firm and offers a broad range of legal services to both commercial and private clients. Their clients range from private individuals, from all walks of life, through to SMEs and major national and international companies. Their legal teams have a communicative and enthusiastic approach and look to provide practical solutions to clients’ legal needs, producing the highest quality results.
JMW is now witnessing more than 55% of their work is coming from existing clients and recommendations; one of the key benchmark of high quality legal service.
To help manage their key client data more effectively JMW required a CRM system which was legal specific and suitable for their fast paced and challenging environment. As a non-Partner for Windows user, practice management system (PMS) agnostic TikitConnect was a perfect fit for their firm providing seamless integration with their existing IRIS Videss PMS. Built within Outlook, TikitConnect provided the firm with an intuitive and recognisable user interface to significantly aid user adoption.
Daniel Clark, Director of Marketing, JMW Solicitors LLP commented “Having only recently gone to contract with TikitConnect, the whole process from initial contact and subsequent meetings was very refreshing and our expectations were exceeded. Over the course of the last 6 months we have met with numerous prospective suppliers of CRM systems but not one could give us the definitive answer of being able to integrate with our PMS until we met with our dedicated account manager, Sarah Trude from TikitTFB. TikitTFB’s knowledge of the CRM requirements for law firms, from the magic circle to high street firms, was highly impressive. TikitConnect ticked all the boxes in terms of our requirements and we very much look forward to working with all the team over the coming months to implement TikitConnect here at JMW Solicitors LLP”.
Simon Hill, Professional Services Director at Tikit commented, “We are delighted that JMW Solicitors LLP has chosen TikitConnect as their CRM solution. We look forward to helping JMW develop and grow their business through effective client engagement using a system that has been designed exclusively for legal clients.”