Investing in the future – Proclaim case management enhances competitive edge

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1 June 2015


Eclipse200Minards Pavlou started life in 1988. The firm specialises in personal injury claims, catering for a range of matter types, with a niche emphasis on motorbike claims.

As a small practice, Minards Pavlou had reached a plateau in the firm’s development. It was decided that, to optimise the speed of matter progression, a new Case Management Software platform should be sought.

Following an initial meeting at the Legal IT Show in London, the practice made the decision to replace its incumbent system with Proclaim. Proclaim was regarded as the market leading solution – the system’s flexibility and data management capabilities greatly appealed to the Minards Pavlou team.

Paul Pavlou, managing partner at Minards Pavlou, reports that upon hearing of the IT investment, he was asked “How can you afford to take the risk of changing your IT systems, as a small firm, just as the recession is biting?”

Paul’s response was concise and to the point: “How can we afford not to?”

Proclaim has seen the practice improve information sharing, remove re-keying and duplication of effort, and reduce administrative overhead. The result is a faster turnaround of files (new instructions fully actioned on the day they are received) and consistent levels of quality for both business partners and clients. Minards Pavlou has been able to expand both its case throughput, and its headcount of legal professionals – a perfect example of utilising technology to help move the business forward.

“Implementing Proclaim Case Management has proved to be a sound business decision and a great investment.” – Paul Pavlou (Managing Partner), Minards Pavlou



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Last month, MPs on the justice select committee asked minister Lord Keen what would happen when the government went ahead with its plan to raise the small claims limit for personal injury claims (from £1,000 to £5,000 for road traffic related claims and to £2,000 for everything else). As it is a jurisdiction in which lawyers do not generally operate – because legal costs are not recoverable – who might help claimants navigate what can still be a complex process? His answer, surprisingly, was claims management companies.

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