Insight Legal wins the ILFM Solicitors’ Software Users Award 2021

Insight Legal

Insight Legal are proud and delighted to announce that we have again been awarded the Solicitors’ Software Users Award from the Institute of Legal Finance and Management (ILFM), a title we’ve had the immense pleasure of winning in previous years.

For more than 15 years the ILFM’s members have been asked for their feedback on their day-to-day use of software and asked to choose their award winners based on a set of questions. Members are asked to give their honest views of their legal accounts software package and how it helps to carry out their duties.

The ILFM currently has over two thousand of members and the range of designations from the award’s survey answers is a mixture of legal cashiers, practice managers, COFAs, senior partners, and sole practitioners.

From the 30 different software packages put forward, Insight Legal were crowned winners with excellent feedback from users in these areas; our team being approachable and exceptional with communication; straightforward use of the software; an outstanding satisfaction rating for quality of helpdesk/support calls/tickets handling; top marks for how the software helps users carry out their role in a compliant way; effective for meeting the regulator’s requirements; and overall satisfaction for the software and the Insight Legal team meeting the day-to-day needs of a user.

insight legal


“On behalf of everyone at Insight Legal, I am absolutely delighted that we have again been announced as winners of the Solicitors’ Software Users Award from the ILFM.

The ILFM is an organisation that we hold in very high regard, and it means so much to us that the award is voted by the Institute’s members. All of our staff take great pride in knowing that the software we work hard to develop and the service that we provide are well received, and most importantly that we are making a difference for our users.

We are very grateful to have also been winners of the award in past years (2016-2019 – we don’t talk about 2020!) and it’s always been a source of great pride. This year, knowing that the users were surveyed not just on the functionality of their software, but also the quality of the support and their trust in their supplier, makes this year’s award an even greater achievement.”

Deborah Witkiss, Chief Operating Officer, Insight Legal Software Ltd


The Solicitors’ Software Users Award winners are voted by the ILFM’s members, each of whom are asked several questions about the software and supplier they use. The ILFM remains strictly impartial and no recommendations or advice are ever imparted to the members. The ILFM produce a Software Suppliers’ Guide focusing on legal accounts and administration systems and services to all its members as part of its yearly fee.  The aim of the guide is to assist all ILFM members with insights from the research which it carries out; independent and impartial data and information is then collated into the guide, which then operates to help ILFM members choose the software package that best suits them and their teams.

The award will be presented by ILFM Chief Executive Tim Kidd in September 2021.
This highly respected and sought-after award is presented to show that the winners have earned the title “the ILFM Solicitors Software Users Award 2021” based on actual users’ feedback.

Insight Legal is a software firm specialising in Legal Accounts, Practice Management and Case Management system. The software is specifically designed to meet the needs of UK and Irish Law Firms. As a team Insight Legal design, develop, deploy, train, service and support the Insight Legal system for all the firms who use it. The software is entirely its own and we are proudly independent.


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