Innovative legal service provider picks Peppermint to streamline service delivery and drive growth


Pioneering Lancaster-based legal service provider, Lawthority, has selected Peppermint Technology’s integrated cloud software solution to empower the delivery of its legal process outsourcing services.

Lawthority chief financial officer, Andrew Neal, says the organisation is bringing a new business approach to the legal service market, which allows lawyers to focus on practising law.

“Unfortunately, most lawyers have to spend much of their time on administrative duties, client prospecting and HR management, rather than focusing on the needs of the client. We reduce that burden by delivering customer and business development and legal process outsourcing services so they can operate efficiently and provide better outcomes for their clients.”

Neal says Lawthority’s value proposition is based on automating repetitive legal processes and the Peppermint CX platform was the natural choice to service this requirement.

“We wanted to start with the best and most modern technology, so we could flex to suit our clients’ needs. Efficiency is key to our business model and to achieve that you need an integrated system where information is entered once and is available to find and reuse across the whole platform.”

Peppermint’s Microsoft Dynamics-based software will enable Lawthority to design processes and workflows that accelerate effective legal administration outcomes.

Neal says Lawthority will also leverage Peppermint CX’s CRM capabilities. “We plan to use Peppermint’s customer information capabilities to find new clients and expand our case work. Peppermint will not only drive our legal processing work but provide a platform for growing our business.”

Peppermint Technology CEO, Arlene Adams, says the partnership with Lawthority is a great fit. “They are ahead of the pack offering a novel business model to support law firms. Our next generation cloud-based software, together with the infrastructure support we provide, will enable them to capitalise on their innovative approach.”

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