Gosschalks looks to push the boundaries of client services through next generation technology

Gosschalks Solicitors is working with Peppermint Technology to develop a market-leading legal services platform to provide a range of a differentiated client services by harnessing next-generation technology.

Gosschalks is a progressive 36-partner commercial law firm based in Kingston-upon-Hull. Its client base is not only local but stretches to all corners of the UK and incorporates a diverse range of business types from sole traders to national PLCs.

Gosschalks' philosophy is to fully understand clients' current and future requirements and to continuously develop innovative solutions to add value to the overall client relationship, whilst maintaining a highly personal service. Whilst the personal touch dominates the firm's approach to client service, it recognises that thoughtfully applied technology will play an increasingly important role in delivering the complete solution.

Steve Savage, IT & Business Development Director at Gosschalks, said: “As they are a new and innovative legal software provider, we were keen to understand what Peppermint had to offer. The Peppermint Partner Programme gives us an ideal opportunity to understand the potential of modern technology while contributing to a new technology platform that will shape the future of legal services. The market is increasingly competitive for law firms and I want to ensure Gosschalks is ahead of the game when it comes to exploiting innovation.”

The Peppermint Legal Services Platform, a multi-million pound investment using leading Microsoft technologies, was released in the first quarter of 2012. Having invested in the development of the new Legal Services Platform, along with other Peppermint partners, Gosschalks is also involved in testing the early release version.

Arlene Adams, Peppermint’s CEO said: “We are delighted to be working in partnership with Gosschalks and have benefited from its  forward thinking and passion to deliver a first-class client experience. There is a definite trend of firms realising the future success of a firm will be greatly influenced by the experience delivered to clients. Specifically clients are demanding a more personalised service and increased efficiency, anytime from anywhere. The timing of the Peppermint Legal Services Platform works perfectly in helping firms realise their full potential.”

Associate News is provided by Legal Futures Associates.
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