Zecter has today officially launched its new Zecter Connect proposition which provides integrated contact strategies for the legal sector.
Integrated contact strategies support legal providers on a range of challenges from helping to answer calls, enhancing customer experience, responding to new enquiries, improving conversion and re-engineering the delivery of legal services to reduce end-to-end costs.
Working closely with organisations, Zecter Connect can tailor the service delivery formula to support the build of internal capabilities or assist businesses wanting to buy outsourced services.
Johan Ismail, a director at Zecter commented, “The demand for good quality, professional legal services remains high. At the same time, the legal market is becoming increasingly competitive with the growing demands on legal providers to secure more business, whilst reducing the costs in delivering legal services”.
“The Zecter Connect proposition applies a combination of business process methodology and legal experience to develop a core of five contact support modules that include a back office extension into elements of legal case work.
“The solution developed will help legal providers stay ahead of consumer trends and specialise in operating models focused on the customer journey, coupled with automation of many manual steps in the service delivery process.“
“Our Contact Point and Client Capture support solutions are generating interest as an entry point for an affordable and cost effective solution to help legal providers answer and respond to telephone enquiries and online leads.
“Our Legal Process Support services include a range of administrative options such as digital mailrooms, for law firms to gain the benefits of an ‘electronic legal file’.
“This may then open up new forms of service delivery such as our Online Client Portal. The Legal Helpline Solution is also available for organisations to provide direct telephone based advice services and products over extended operating hours.”
“Our solutions use technology to support the legal transaction and make integrated contact strategy accessible to law firms. However, we believe that by integrating people, processes and systems our contact strategy can enable law firms to be ready for the future challenges in the delivery of quality legal services.”
“In response to these challenges, we can support law firms with a range of effective contact strategy solutions to reduce the end-to-end cost of delivering legal services and improve both customer satisfaction and client conversion rates.”
Joe Simpson, Chairman of Zecter, said “Zecter Connect offers legal providers and other regulated professionals the option to focus on their core business, whilst leaving low or non-fee earning activity to a team of external experts.
“With this new integrated model comes the benefits of scalability during peak times, whilst cost saving during downturns or quiet periods.”
Zecter has already been trialling its Connect proposition for several months with a number of legal providers who are already seeing the benefits of the service.
If you would like to discover the power of an integrated contact strategy, talk to Zecter and explore your options.