First4Lawyers to launch White Paper on customer journey in legal services


F4L_logo_simple_CMYKFirst4Lawyers will launch its latest White Paper in September 2016 on the customer journey in legal services.

The paper will draw upon examples of how the sector is performing, drawing upon expert views from within and outside the sector, and will seek to set a blueprint for future customer engagement plans.

In order to validate some of the points raised in the paper, we are taking a snapshot survey of customer service in the sector today and would be grateful if you would spare two minutes to answer five short questions about customer service in your law firm. All answers are treated anonymously and you can view the five-question survey here.

 

 

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