ETSOS is technically more of an aggregator than a provider enabling users to review, compare and buy a broad range of conveyancing related products from different suppliers. Access is via a free-to-use ordering portal which, together with the firm’s intuitive, one-stop-shop approach, ensures solicitors can find everything they need quickly on the one site.
Managing director of face2face solicitors, Ray Gordon explains, “As the leading franchisor for legal services, we provide ‘best-of-breed’ services to improve the success of our franchisees. We see the relationship with ETSOS as a major step forward in efficiency, helping our franchisees reduce overheads and tailor their service to each individual client. One of the great advantages of the ETSOS system is that a face2face lawyer can tailor the solution to the clients’ requirements – whether that be speed over price or the least cost solution.”
ETSOS managing director Phil Natusch adds, ‘It’s these differentiators that have appealed to face2face solicitors; every minute saved in selecting, buying and checking searches and risk reports is a minute that can be given back to the client or spent securing a new client. When you’re processing many conveyances each month, the speed and simplicity of the ETSOS system can really add up to significant time and efficiency savings that will filter through to the bottom line. The breadth of our offering also helps users with SRA compliance since we give them complete oversight of all the products available, so helping them make an informed choice in the best interests of their client.”
ETSOS provides a comprehensive range of searches including official local authority searches, five types of personal search, an extensive range of specialist environmental and hazard reports, and title insurance. Service providers include PSA SearchFlow, Landmark, DevAssist, GroundSure and CLS. Every product can be picked and purchased via a single shopping basket linked to the user’s client account, eliminating multiple points of purchase. face2face solicitors’ member firms will have dedicated account managers available to assist with any queries or product advice.