ETSOS case study: Birchall Blackburn

Partner and head of residential conveyancing, Mark Thompson from Birchall Blackburn, writes about his experience of using ETSOS.

The experience
“Where we are free to choose our online search provider, no one meets our needs better than ETSOS. That’s a judgement born out of plenty of experience – we’ve worked with everyone in the marketplace and until we adopted the ETSOS platform, we never had the whole package. It was either great technology with poor customer care, or an unwieldy application with great support, or keen pricing but limited choice, or an excellent range but at a price premium. ETSOS is the first we’ve seen to deliver across the board.” Moreover, it’s a comprehensive offering that’s consistently good. Ours is an increasingly fastpaced arena, where we have to be ever on our toes and always confident of honouring our service promises. That needs reliable partners, suppliers who ‘get’ our particular supply chain and can deliver to the same high standards, day in and day out.

The difference
“Very simply, ETSOS understands the dynamics of the market we’re operating in. It knows that we have to rank highly for price, so it’s focused on being as competitive on costs as possible. It knows that we have to be quick and efficient in our delivery to clients, so brings together a tremendously easy-to-use portal and a knowledgeable, responsive account management team to ensure a speedy, smooth service to us. It appreciates our fundamental regulatory obligations to act in the best interests of our clients, hence making available an unrivalled choice of local and personal searches, as well as specialist reports. And it’s aware that we are always looking forward, looking for that little edge or inspiration, and so it doesn’t sit back on its laurels but works hard on clever innovations such as the one-click search bundle function, ‘Favourites’. ETSOS has fully earned its status as our preferred search provider. It delivers what we always thought would elude us – simple, intuitive ordering; breadth and depth of search type; exemplary service; and all at a killer price point.”

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