Market-leading self-service portal enjoys enhanced security and usability features
The new enhancements complement Eclipse’s existing TouchPoint+ self-service portal, which is a device-independent and interactive online experience for legal service providers, their business partners and clients, using real-time data from Eclipse’s core Proclaim Case and Practice Management solution.
TouchPoint+ now includes two-factor authentication (2FA) for even stronger security and a new Client Matter functionality for improved usability.
2FA adds an extra layer of security ensuring users trying to gain access are who they say they are. This is facilitated through SMS text messaging – after receiving the correct username and password TouchPoint+ sends a unique one-time passcode to the user’s pre-registered contact number. The user must then enter the passcode back into TouchPoint+ to gain access.
The Client Matter functionality further increases efficiency for the user by enabling access to all cases associated to them without the need for multiple login credentials. A dedicated tile allows for swift navigation between matters which can be easily updated accordingly.
Jennifer Connolly, Product Manager at Eclipse, comments:
“Eclipse’s innovative ethos enables us to constantly enhance the feature-set offered by our ever-popular self-service portal. 2FA can be switched on to help mitigate the risk of potential threats and gives law firms increased confidence in data security. Users are already benefitting from the time saving efficiencies brought by the new Client Matter tile.”