The UK’s leading provider of case management software, Eclipse Legal Systems [1], has unveiled a unique level of social media integration within its Proclaim system.
With the increasing pervasion of social media into legal professionals’ lives, access to Twitter, Facebook and LinkedIn is becoming a more pressing requirement. Up to now, access to the ‘Big 3’ social media sites has been through a standalone browser, creating the perception of social media as a disparate and loosely linked facet of a lawyer’s life.
Eclipse has developed its Proclaim case management solution to incorporate, completely within the fee-earner desktop, the ‘Big 3’ social media sites. Importantly, the sites are fully contained within the Proclaim system and do not rely on lawyers having to access a separate browser. This new social media integration ability is provided free of charge with all new Proclaim and Proclaim CRM implementations.
Eclipse’s chief software architect, Steve Ough, said: “More and more of our clients are embracing social media and there is a real need for this to play a part in day-to-day relationship management. Hopping in and out of a browser is a distraction, and the ability to match Twitter, Facebook and LinkedIn profiles to a specific client is very attractive.
“Proclaim now enables fee-earners to enhance overall CRM by maintaining client files which contain relevant social media profiles and updates, greatly enhancing responsiveness and service flexibility. And best of all – it’s free for new Proclaim implementations.”