SecureDocs was the legal sector’s first seamlessly integrated secure delivery tool, developed by Eclipse as an optional feature within its Proclaim Case Management solution. Fully embedded within Proclaim, SecureDocs utilises an email messaging function to allow the intended recipient to securely view documents, via an online portal. Additionally, recipients can action documents using an innovative digital signature feature.
Since its inception, SecureDocs has greatly increased in popularity among Eclipse clients and is in use across a wide range of sectors, evidenced by the recent statistics revealing thousands of documents are sent and accepted each day.
Eclipse attributes this rapid increase to its clients’ awareness in the importance of sending and receiving confidential information, particularly in light of recent hacking threats.
Furthermore, the tool is enabling a much quicker turnaround in terms of client capture. Documents which have previously taken weeks to be delivered, signed and returned are now taking just 20 minutes, resulting in speedier case progression and improved client service.
Eclipse client and one of the north-west’s largest firms, Asons, implemented SecureDocs to enhance client service and drive efficiency throughout all departments. The firm heavily utilises the document delivery tool for requesting and transmitting confidential and personal client information.
Kamran Akram, principal at Asons, comments:
“SecureDocs has been invaluable to our firm, not only in terms of efficiency – we now operate 100% digitally – but also in eliminating the risk of sending emails to the wrong recipient. As a law firm, the work we do is of a sensitive and personal nature so the extra reassurance that SecureDocs brings ensures total security – for us and our clients.