Dynamic Sheffield law firm boosts marketing efforts and client relationships with Proclaim Case Management Software

Print This Post

12 November 2015


Eclipse200Sheffield practice, SSB Law, offers a wide range of services from family law and probate to personal injury and employment law.

Founded in 2007, the firm prides itself on its reputation for providing accessible legal services to suit any circumstance. SSB Law is unrelenting in its focus on client relationships, ensuring its team of handpicked staff is entirely focused on client success.

SSB Law required a scalable Case Management System, flexible enough to meet the firm’s requirements as it developed and grew over time. From previous research, the practice knew Proclaim possessed an exceptional level of versatility and provided a great open platform.

SSB Law implemented the Proclaim Case Management System to provide fee earners with a user-friendly, centralised desktop application.

Furthermore, the practice opted for Eclipse’s New Business Enquiries module to manage ongoing relationships with potential clients, and analyse marketing strategies. As part of the drive to further enhance this, SSB Law also implemented Proclaim’s DotMailer connector, allowing for targeted and relevant email marketing campaigns.

Since implementing Proclaim, SSB Law has greatly enhanced its marketing efforts, and in turn its relationships with current and potential clients.

The NBE module has enabled staff to monitor and maximise conversion rates – from initial contact with a client through to instruction.

Taking this further, Proclaim’s DotMailer integration has enabled the firm to automatically upload all new enquiries to specific address books, ensuring all potential clients receive personalised and attractive email communications.

Proclaim’s inbuilt reporting toolset means the practice can seamlessly identify particular client details and directly upload them to DotMailer, creating an efficient and accurate mailing list with minimal human intervention.



Associate News is provided by Legal Futures Associates.
Find out about becoming an Associate



Legal Futures Blog

Bitcoin: The new frontier or the next bubble?

Joe Smith Saunderson House

Bitcoin is a cryptocurrency – a digital currency that uses cryptographic techniques to regulate the generation of units and to verify the transfer of funds. It is largely anonymous and unregulated, and underpinned by a digital ledger technology known as blockchain. In terms of the market, there is a limit of 21m Bitcoin that can ever be created. It is very narrowly held, with an estimated 40% of Bitcoin held by just 1,000 ‘investors’ and only a third having been traded in the last year. However, there are also a number of synthetic products through which one can gain access to Bitcoin, including contracts for difference, ETFs (exchange-traded funds) and, as of December, exchange-traded futures.

February 15th, 2018