SearchFlow, the UK’s leading conveyancing search solutions provider, is delighted to confirm it has been shortlisted for two categories in this year’s prestigious UK Customer Experience Awards (CXA). It is a finalist for the ‘Best Contact Centre Small – Customer Satisfaction’ category, in addition to the ‘Transforming the Customer Experience’ category.
SearchFlow has been recognised for how it works in consultation with clients to ensure they are accessing the right searches for their transactional needs. The nominations also focused on a recent programme to transform its contact centre operations to proactively support clients in today’s digital world.
Confirms Stephen McCluskey, Operations Director for SearchFlow: “Being shortlisted for two categories in the prestigious Customer Experience Awards is a fantastic achievement and one the team is extremely proud of. The CXA judges have recognised that that the creation of our new online ordering platform, combined with improvements in people processes, led by our new Customer Experience Manager Katriona O’Hare, has led to significant improvements to our order processing, management and overall customer relationship management. We look forward to the winners being announced later this year.”
Ian Golding, Chair of UK Customer Experience Awards said: “Congratulations to the finalists of this year’s UK Customer Experience Awards; I am proud to announce this is a record year. In our nine year history we have never shortlisted 100 companies before. Surely this shows the growing impact of CX on business and signals CX has gone mainstream. The standard of entries is formidable and the number of organisations striving for true customer centricity or transforming their organisations in the name of CX is truly remarkable.”
With more than one million conveyancing searches run every year for over 2,500 legal clients across England and Wales, SearchFlow is regarded as one of the leading providers of comprehensive searches, surveys, identity checks and conveyancing insurance solutions.
The CXA Award Finals and Ceremony will take place at Wembley Stadium on 11 October 2018.
For more information visit https://c-x-a.co.uk/finalists-announced.