By Legal Futures’ Associate SearchFlow
SearchFlow – the UK’s leading provider of search solutions and legal reports – has been announced as finalist in this year’s Eclipse Proclaim Modern Law Conveyancing Awards, in two categories. It has been shortlisted in the ‘Search Provider of the Year’ and ‘Outstanding Commitment to Training’ categories.
The award nominations both celebrate SearchFlow’s commitment to delivering customer service excellence and take into consideration a programme of transformation that has led its team to delivering a highly proactive service, which is underpinned by a new online ordering platform.
This transformation has included a significant focus on training, with staff receiving a dedicated customer service training programme, in addition to a host of mentoring, coaching opportunities as well as involvement in a new peer-to-peer team awards programme.
This transformation programme has already seen the conveyancing search specialist win two accolades – Gold and Silver – at the recent Customer Experience Awards.
Tracy Burtwell, Sales Director at SearchFlow said: “It’s been a fantastic 18-months for us, having completed a significant transformation programme to evolve the way we support our clients. This has included the roll-out of a new online ordering platform that intelligently supports the complete search ordering function for our clients. It’s been extremely well received and we’re delighted to be shortlisted in the Modern Law Conveyancing Awards for two categories.
“I am extremely proud of our entire team – both in-house and those that are working remotely as part of our personal search team. We are investing in our people, technology, processes – and ultimately our clients – and so it’s great to be recognised by our industry for everyone’s ongoing efforts.”
The winners will be announced at a gala reception on Thursday 18th July at the Rum Warehouse, Stanley Dock, Regent Rd, Liverpool, L3 0AN. For more information visit: https://www.mlconveyancingawards.co.uk/shortlist2019.
With more than one million conveyancing searches and legal reports run every year for over 2,000 legal clients across England and Wales, SearchFlow is regarded as one of the leading providers of comprehensive searches, surveys, identity checks and conveyancing insurance solutions and prides itself in working in partnership with its clients to provide solutions that enable competitive advantage.