Dedication to client care sees Hudgell Solicitors claim national award for excellent ‘Customer Focus’

Hull-based Hudgell Solicitors’ dedication and commitment to providing the very best service and support to clients has been recognised at a national legal awards event.

The firm was announced as the winner of the Customer Focus Award at the 2023 Lexis Nexis Awards in London, an annual event celebrating and recognising excellence and innovation across the legal sector.

The awards, established in 2013, attract high calibre entrants each year, with this particular category recognising excellence in the field of customer care and service.

Judges were impressed by Hudgells’ complete commitment to taking on and fighting difficult cases that many others had rejected, and a client promise which is strictly followed, under which every client is appointed their own dedicated lawyer, updated on their case every four weeks without fail, with every call or email returned within 24 hours.

A culture across the firm of offering pro bono legal help was also recognised, as was work alongside partners to support more than 150 injured survivors of the 2017 Manchester Arena bombing by providing free legal and financial advice, and funding rehabilitation on their behalf.

Helen Saunders, of Hudgell Solicitors, collects the Lexis Nexis Customer Focus Award

Client care ‘embedded in Hudgell DNA’

Chief Executive Rachel Di Clemente said: “We are absolutely thrilled to have won this award. There is no better accolade than being recognised as a legal firm which truly looks after its clients.

“‘Hudgells has always been a firm which has been fiercely committed to its clients, it is something Neil Hudgell instilled from day one at the firm and has led ever since.

“Over years that commitment to client care has never faltered, even though the business has grown and become a truly national legal firm.

“In fact, over the past few years we have placed an increasing focus on ensuring our work is all about standing up for the vulnerable and giving a voice to those seeking justice. These are values which are embedded in the Hudgell DNA.

“This wasn’t recognition for some shiny new product; rather it was in recognition of traditional client care; putting the client first and instilling a culture where this is the primary focus.

“I am hugely proud of our team, and how we refuse to compromise on our promise to clients. This award is recognition of a team that truly cares, and is one they are fully deserving of.”


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