With their unique “SorryMate” brand focusing on motorbikes and bicycles; it was important to continue to develop the way they communicated with their clients who are often out-and-about.
Elaine Walker, partner said “When we first saw the inCase app, we were really impressed with the simplicity of how it looked and worked. Sending real-time updates and letters was an important feature as we pride ourselves on keeping clients informed regularly and frequently. A number of our clients are couriers and being able to communicate with them and take instructions via their mobiles is a distinct advantage in this competitive market-place.”
Before Dalgarnos decided to implement inCase, they surveyed a group of their client base. Elaine added “the response was hugely positive with clients saying they would welcome a dedicated mobile app. After that the decision was simple and we’ve been impressed with the inCase team getting us live within 2 weeks.”
Sucheet Amin, managing director of inCase said, “Dalgarnos have a high standard of service which they do not want to lower even in the face of fixed fees. We are proud to work with them to use mobile app technology to maintain those standards cost effectively but also to enhance their client experience further.”