Concert [1] are pleased to announce that our legal customers can now integrate their cloud-based phone system with their case management software. Key benefits to law firms include process efficiencies, enabling them to keep more accurate case records and ultimately provide a better client experience.
We understand that Legal firms now need to take on a client focused approach if they want to stand out from the crowd. This integration has been designed with that in mind and helps improve communication between firms and their clients.
As well as improved client experience, the integration focuses on telephony billing by recording chargeable interactions automatically within the case management software; meaning an end to missed billable time.
So, how could your firm benefit?
- Process efficiencies – dial out to clients directly from within your case management software.
- Improved service – Proclaim case management software can recognise an incoming telephone number and present the corresponding case file before the call is answered, improving communications and enhancing client experience.
- Accurate billing – record chargeable interactions automatically within Proclaim case management software; meaning an end to missed billable time.
Proclaims case management software [2] is used by over 25,000 professionals, and endorsed by the Law society, making our choice to partner with them an easy one!
Our Cloud Telephony platform [3] is also alreadly equipped to integrate with many other leading software packages, including Thomson Reuters Elite and SOS practice management system.
You can find out more about how our Proclaim partnership could benefit your firm here [4].