Concert hosts seminar on Customer Contact

Concert NetworksConcert Networks are hosting a free event at Great John Street Hotel, Manchester, where industry and technology experts will discuss Customer Contact in the legal sector. You can register to attend here.

Event: Customer Contact 2017, you don’t get a second chance at a first impression

When: 13th July, 2pm – 5pm

Where: Great John Street Hotel, Manchester M3 4FD

During the afternoon, guest speakers will look at client expectations within the Legal sector and discuss how to measure client service and client engagement and the role technology can play in supporting great service.

Concert will be expanding on their Secret Shopper 2017 research by looking at the customer journey through a potential new client’s eyes; addressing the challenges law firms face when attracting, engaging and converting new leads as well as retaining their existing clients.

The full list of speakers is as follows:                                                                   

David Gilroy, Conscious –

Steve Dickson, Shopper Anonymous –

Scott Armstrong, Concert Networks –

Broadsoft –

You can register to attend this event for free here.

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