Claim Technology [1] are delighted to announce a working partnership with Plexus Law, a leading provider of legal services to insurers, corporates and public organisations.
Plexus Law will leverage Claim Technology’s claims-as-a-service platform to offer their clients an integrated service combining high-quality legal service delivery with cutting-edge claims automation and AI technology.
“Using Claim Technology’s award-winning platform, Plexus Law can offer a self-serve digital customer experience backed up by personalised, high-quality legal advice” commented Tim Roberts, partner at Plexus Law. “this is in line with our vision of providing innovative, high-quality claims solutions to reduce both indemnity and operating expenses.”
Benefits for the Claims Sector:
- An integrated claims handling and technology solution. This allows for either a lawyer-led, technology-led, or hybrid claims process throughout the claims lifecycle, depending on need.
- Improved customer experience. Using Claim Technology’s browser-based AI chatbot, Robin, it is incredibly easy for customers to self-serve their own claim. At the same time, they never lose continuous access to a claims handler.
- Reduction in claims handling costs. This is particularly relevant for insurers needing to reduce the cost of their legal services, for example following the proposed whiplash reforms.