Claim Technology announce collaboration with Plexus Law, offering innovative outsourced claims solutions

Claim TechnologyClaim Technology are delighted to announce a working partnership with Plexus Law, a leading provider of legal services to insurers, corporates and public organisations.

Plexus Law will leverage Claim Technology’s claims-as-a-service platform to offer their clients an integrated service combining high-quality legal service delivery with cutting-edge claims automation and AI technology.

“Using Claim Technology’s award-winning platform, Plexus Law can offer a self-serve digital customer experience backed up by personalised, high-quality legal advice” commented Tim Roberts, partner at Plexus Law. ​“this is in line with our vision of providing innovative, high-quality claims solutions to reduce both indemnity and operating expenses.”

Benefits for the Claims Sector:

  • An integrated claims handling and technology solution. ​This​ ​allows for either a lawyer-led, technology-led, or hybrid claims process throughout the claims lifecycle, depending on need​.
  • Improved customer experience.​ Using Claim Technology’s browser-based AI chatbot, Robin, it is incredibly easy for customers to self-serve their own claim. At the same time, they never lose continuous access to a claims handler.
  • Reduction in claims handling costs​. This is particularly relevant for insurers needing to reduce the cost of their legal services, for example following the proposed whiplash reforms.

Associate News is provided by Legal Futures Associates.
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