Claim Technology announce collaboration with Livegenic, enabling real-time collaboration for policy holders


Claim TechnologyClaim Technology are pleased to announce a collaboration with Livegenic, working together in the European market to provide an exciting development for Claims-as-a-Service: real-time collaboration between a claims adjuster and a policy holder.

By utilising the powerful Livegenic Platform, policyholders can give an accurate visual overview of their claim using live video and photos, perfect for FNOL or gathering supplemental information. Now for the first time, this service will integrate with the intuitive Claim Technology AI Chatbot, Robin, in order to provide exceptional real-time claims handling.

“Empowering customers to self-serve their own claims in real-time is a win-win situation for everyone” commented Michael Lewis, CEO of Claim Technology. “It speeds up the claims lifecycle and provides claims handlers with more accurate information, whilst improving the customer journey from end-to-end.”

We are pleased to announce this partnership with Claim Technology.” said Olek Shestakov, CEO of Livegenic. “Their Smart Chat Capabilities will not only help better serve our clients today, but also represent another step in our strategic direction towards using AI in the claims space. These improvements allow us to deliver an exceptional claims experience for clients, both across Europe, North America and internationally.”

Benefits for the Claims Sector:

  • Shorten the claims lifecycle. Our self-serve claims solution speeds up the process for capturing evidence whilst providing claims handlers with access to the data in order to make faster claims decisions. Real-time updates keep the lines of communication open from end to end.
  • Reduce costs. Eliminate the need for claim adjusters to be on-site.  By using our real-time video collaboration platform all required information can be captured first-time around, avoiding the to-ing and fro-ing typical of traditional claims processes.

Improve the customer experience. No need for customers to wait on hold to make a claim, or to use multiple communication methods to upload all the relevant information. Everything can be done through a conversational chatbot UI, with unprecedented access to your claims adjuster.

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