Certainty Expert Webinars


CertaintyA Proper Standard of Service for Vulnerable Clients – What you need to know from a Risk and Compliance Perspective

Presented by Helen Glaze, Legal Eye

Wednesday 28th June 12.00pm

We are delighted to welcome Helen Glaze, Senior Compliance Manager with Legal Eye Ltd, who will be presenting the next instalment of Certainty Expert Webinar. Helen works with law firms ensuring that they comply with their regulatory requirements and also regularly presents at seminars, webinars and conferences.

Helen’s webinar is entitled – 

A Proper Standard of Service for Vulnerable Clients – What you need to know from a Risk and Compliance Perspective

The aim of the webinar is to:

Discuss ways in which individuals and firms can take steps to ensure that they are providing a proper standard of service, particularly for vulnerable clients, and in the process complying with their regulatory obligations.

The outcome:

A better understanding of what amounts to a vulnerable client and steps that firms can take to ensure that they are providing a proper standard of service for all clients, but particularly vulnerable clients, in accordance with the key priority risk in the SRA’s Risk Outlook 2016 / 2017

Agenda:

  • What does a vulnerable client look like?
  • Why is it important to identify vulnerable clients?
  • Considerations for providing a proper standard of service for vulnerable clients.
  • Case Studies.

Please join us for our highly informative, complimentary 1 hour webinar. Places are limited so register for the webinar now. Click here to find out more information.

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