Centre for Assessment has announced their training course dates for 2017 – see below for full details.
ISO 9001 Internal Auditor Training
This one-day workshop will equip delegates with the knowledge and skills to competently audit their internal quality management system as required by ISO 9001:2008 or ISO 9001:2015.
By the end of the workshop, delegates will receive an internal audit certificate which demonstrates the necessary level of audit competence required by ISO 9001:2008/2015 and will be able to return to work, capable of carrying out internal quality audits at a good standard.
This workshop is designed for people who have had no formal training in carrying out ISO 9001 internal audits or for people who want to refresh their skills and get up to date with ISO 9001:2008/2015 audit requirements.
Dates and venues:
13 June 2017: Citadines Holborn-Covent Garden, 94-99 High Holborn, London, WC1V 6LF
22 August 2017: Warren Bruce Court, Warren Bruce Road, Manchester, M17 1LB
24 October 2017: Warren Bruce Court, Warren Bruce Road, Manchester M17 1LB
ISO 9001:2015 Transition Training
ISO 9001: 2015 has now been published and Centre for Assessment is here to ensure your transition from the 2008 version of the Standard to the 2015 version is as seamless and smooth as possible.
All Certified organisations will have until 30th September 2018 to transition to the 2015 version of the Standard, and although not mandatory, Centre for Assessment encourages a swift or early transition.
On completion of the course, delegates will be able to:
- Identify the key changes between ISO 9001:2008 and ISO 9001:2015
- Understand the new concepts and themes in the updated Standard
- Identify what will need to be addressed within their organisation’s QMS
- Plan and prioritise actions for a smooth transition
This course is aimed at individuals who are responsible for implementing or maintaining a quality management system and in particular, those who are tasked with managing the transition to the updated Standard.
Dates and venues:
18 July 2017: Citadines Holborn-Covent Garden, 94-99 High Holborn, London, WC1V 6LF
19 September 2017: Warren Bruce Court, Warren Bruce Road, M17 1LB
5 December 2017: Warren Bruce Court, Warren Bruce Road, M17 1LB
Becoming a Customer Service Excellence Champion
The Customer Service Excellence Champions role is pivotal in ensuring organisations are well on the way to gaining accreditation with the CSE standard. The aim of this training is to build capacity within organisations whilst leading and implementing further work in raising awareness of CSE and the requirements of the standard.
By the end of the session delegate will have:
- Defined the role of the Champion
- Gained a working knowledge of the Customer Service Excellence Standard
- Explored the evidence requirements to achieve and maintain the Standard
- ‘Mapped’ their own organisation against the standard in relation to identifying strong evidence in place
This course is ideal for those who are currently working towards CSE accreditation and those who are currently accredited with CSE and want to increase their knowledge of the standard.
Dates and venues:
23 June 2017: Warren Bruce Court, Warren Bruce Road, Manchester M17 1LB
4 September: Warren Bruce Court, Warren Bruce Road, Manchester M17 1LB
SRA Continuing Competence
Are you ready for the SRA’s New Regime? This practical and interactive course will explore the new regime introduced by the SRA to replace the previous CPD requirements for solicitors this year.
The course will explore what it all means in practical terms and how firms and their solicitors can ensure that they have arrangements in place to meet the SRA’s requirements.
This is a half-day course and will cover:
- The background to CPD in the Legal Profession
- The new SRA Continuing Competence system
- Understanding the Reflective Learning Cycle
- Exploring competences and the SRA Framework
- Identifying training and development needs
- Adopting suitable policies and procedures
- What records do we need to keep?
- How can Lexcel accreditation help?
It will be suitable for managing partners, COLPs, training partners & managers, HR & practice managers and any solicitors interested in their continuing competence.
Dates and venues:
22 June 2017: Citadines Holborn-Covent Garden, 94-99 High Holborn, London, WC1V 6LF
