Peppermint CX365 will support consistent working practices and improve client experience
Birketts LLP, winner of ‘Law Firm of the Year: The Independents – Regional’ – The Lawyer Awards 2019, has selected Peppermint Technology to deliver the Peppermint CX365 Case and Matter Management module to help support consistent working practices across the firm and improve client experience.
Birketts are a top 100 UK law firm based in the East of England, delivering a full range of expert legal advice on corporate and commercial, commercial property, dispute resolution and private client issues. Given the need to replace their legacy case and matter management solution, Birketts were looking for a solution that would complement their broader investment in Microsoft technology, including Office 365, and introduce digital services that meet client expectations of modern service delivery.
Part of the Peppermint CX365 platform, Peppermint Technology’s Case and Matter Management solution will enable Birketts to deliver consistency in working practices across the business through the use of automated workflows and templates. The solution is built on Microsoft cloud technology enabling native integration with Office 365, including Outlook, and will also be fully integrated with their existing iManage system in order to create fully digital matter folders for all work types across the business. Peppermint CX365 also supports the modern workplace strategy by enabling partners to securely access services anywhere, anytime, from any smart device.
Thomas Wagstaff, Director of Technology & Innovation at Birketts, comments: “We are genuinely excited about working with Peppermint and believe that our collaboration will bring benefits to our lawyers and clients alike. The importance of having a versatile case and matter management solution has never been more pertinent and we believe CX365 will allow us to remain competitive and deliver an even higher quality of service to our current and future clients.”
“Birketts are renowned for their technical excellence and are committed to ensuring clients are at the forefront of their strategy,” comments Tony Cox, Chief Sales Officer at Peppermint Technology. “Peppermint CX365 will support Birketts as they continue to provide impeccable client service through creating consistent, streamlined business processes, enabling truly modern working practices and delivering a clear view of the business to the leadership team.”