By Legal Futures Associate Hoowla
Starting from the very first enquiry Baldwin and Robinson Law’s ethos is to offer a personalised and responsive service. While many firms are turning to online-only quoting tools, this forward-thinking team has taken a different route: using Hoowla’s legal quote calculators to deliver tailored quotes directly to clients via phone or email.
With the Hoowla conveyancing software wills and probate and conveyancing quote calculator, Baldwin and Robinson Law have struck the perfect balance between efficiency and individual service, giving clients the clarity they need while keeping the firm in complete control of the quoting process.
Baldwin and Robinson Law have customised their Hoowla quote calculator to reflect their specific fees, disbursements, and the services they offer. Whether it’s a conveyancing instruction or a probate matter, the team can generate precise, professional quotes in seconds, saving their clients time and without relying on spreadsheets.
Because the calculator is fully configurable, they’re able to adjust their setup as their pricing or services evolve. Disbursements, legal fees, and even branded quote templates can all be managed in-house, with no need to contact support or wait on developers.
Rather than using the calculator purely as an online tool for clients to self-serve, Baldwin and Robinson Law have chosen to maintain a personal touch. Quotes are generated quickly in Hoowla and then sent to clients via email or provided over the phone, offering a more personalised experience and giving potential clients a chance to ask questions.
This direct contact allows the team to build trust from the outset, reinforcing their reputation for empathy and professionalism. Clients feel reassured knowing someone is on the other end of the line, ready to answer questions and explain the process before they’ve even instructed.
The benefits of Hoowla’s quote calculator go beyond just saving time and improving accuracy. Baldwin and Robinson Law also use the system’s built-in reporting tools to track quote activity, identifying how many quotes have been accepted, declined, or gone unanswered.
This insight helps them understand which types of transactions convert best, how pricing impacts client decisions, and where there might be room for refinement in how quotes are positioned. Over time, this data empowers the firm to fine-tune their quoting process and pricing strategy for better results.
Once a client accepts a quote, all the information captured in the quote calculator can be pulled into the case file, should the firm decide to expand into Hoowla’s full case management software in future. For now, though, Baldwin and Robinson Law are making the most of the calculator as a standalone tool that brings structure and consistency to their new business efforts.
By combining personal service with smart technology, Baldwin and Robinson Law are able to respond quickly to new enquiries while maintaining the high standards their clients expect. Their use of the Hoowla quote calculator demonstrates that even a single tool, when used well, can make a meaningful difference to how a law firm works.
And as they continue to grow, the data they’re gathering will serve as a valuable foundation for strategic decisions around pricing, communication, and future technology adoption.
If you’re looking for a quote calculator that gives you control, speed, and insight, without losing the human touch, book a no-obligation software demo with Adam Curtis. He’ll walk you through how Hoowla’s quoting tools can fit seamlessly into your client journey.
