98% of conveyancers are satisfied with their current search provider

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14 April 2014


98% of property solicitors are either fairly satisfied or very satisfied with the service they receive from their search provider, an independent survey has revealed.

Conducted by Mindset, the research included responses from a sample of decision makers across 100 conveyancing firms within the UK and was designed to discover exactly how satisfied property solicitors are with the service that they receive from property search providers such as TM Group, STL, and PSG.

With the Land Registry proposing to be granted wider powers and to become the sole registrant of the local land charges, there have been mixed opinions on whether this would be a step forward for the search industry or not.

Indeed, the campaign to ‘Save the Land Registry’ that was recently launched by a number of professionals involved in the conveyancing process has reflected a groundswell of opinion that there is no need for change in the search industry.

The results from the survey appear to support this opinion. Of the 98% of conveyancers that expressed contentment with their search provider, an overwhelming majority (67%) indicated that they were ‘very satisfied’; and a further 31% said that they were ‘fairly satisfied’. The remaining 2% were neither satisfied nor dissatisfied.

Ben Harris from TM Group commented: “It’s credit to the search industry that there is such a high level of satisfaction which is no doubt a result of all the hard work that has gone into streamlining and delivering efficiencies to the property sector.”

“Obviously some individual search companies came out with higher satisfaction scores than others, but overall it shows that the services that already exist meet the needs of the professionals that operate in this sphere.”



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