11am
For many customers, there is a level of acceptance that this is not the status quo. But how far does that ‘we’re all in this together’ spirit go? With growing expectations on firms to adopt technical solutions to support customer demands. How are organisations managing this crisis? A look at how firms are protecting and enhancing their reputations throughout lockdown.
- Case studies – different firms and their processes
- An update on SRA regulations
- Challenges and maintaining high service levels