Redbrick Solutions: Part 1. Lockdown & Beyond : Enquiry Handling

13th April 2021 - Online


With business continuity plans in full swing, how are you managing customer enquiries and expectations? From a total closure of facilities and the imperative for home working, how do you tackle this technological and an operational challenge and where do firms go from here?

  • How things were, how things are now
  • Soft skills and supporting staff
  • Maximising your time and managing the new normal