Redbrick Solutions: Part 1. Lockdown & Beyond : Enquiry Handling

11am

With business continuity plans in full swing, how are you managing customer enquiries and expectations? From a total closure of facilities and the imperative for home working, how do you tackle this technological and an operational challenge and where do firms go from here?

• How things were, how things are now
• Soft skills and supporting staff
• Maximising your time and managing the new normal