Redbrick Solutions: Part 1. Lockdown & Beyond : Enquiry Handling
13th April 2021 - Online
With business continuity plans in full swing, how are you managing customer enquiries and expectations? From a total closure of facilities and the imperative for home working, how do you tackle this technological and an operational challenge and where do firms go from here?
- How things were, how things are now
- Soft skills and supporting staff
- Maximising your time and managing the new normal