Moneypenny: Customer Trends 2022 Online Briefing
20th October 2022 at 3:00 pm - Online
Customer Trends 2022: Discover the impact of changing consumer behaviour on business communications
Join us as we deep-dive into the state of global business communication trends from the customers’ perspectives and uncover the important lessons for customer-centric businesses committed to improving service.
Based on research conducted with 2000 US & UK-based consumers, the session explores the motivation and triggers behind why we contact businesses the way we do, what frustrates us, what delights us and more. Gain practical insight and advice on how to transform your customer experience.
Hosted by Moneypenny’s Global CEO Joanna Swash and CEO for North America Eric Schurke, we will cover:
– Major frustrations for consumers and how to minimise them
– How communication channels impact customer loyalty
– The differing preferences of age groups and how you can tailor your customer experience to your target demographic