InfoTrack: Complaints, errors and claims and how to successfully manage them

14th May 2024 at 11:00 am - Online

Preventing and managing complaints can prove challenging, which is why we’ll be joined by Phil Edwards, Managing Director at Quality PI, and Business Consultant Lisa Summerton, who together will help you with essential strategies for preventing and effectively managing complaints, including:

– understanding the difference between complaints, circumstances and claims;
– recognising the precursors to a claim, and what to do about it;
– understanding where claims are likely to come from, and why;
– identifying potential complaints early on and implementing proactive measures to mitigate them compliantly;
– understanding the importance of fitting in with your insurer’s policy wordings;
– learning and improving from past mistakes.

Don’t miss this opportunity to enhance your skills in complaint management, whilst bolstering client satisfaction.