ILFM: Legal Practice Mgmt – People, Client Care & Risk

5th July 2023 at 10:00 am - Online

Trainer: Simon Smith

This training is designed to provide you with practical advice, tools to handle the most difficult situations and the opportunity to discuss challenges.

The training will:

  • Enable you to develop your knowledge as part of your educational pathway, and support your career development.
  • Get you thinking, developing expertise and innovation.
  • Provide practical advice from a highly experienced former Managing Partner with hands on knowledge of the challenges faced in any management role.
  • Give you an opportunity to network with like minded colleagues and increase your professional connections.

Managing People

  • The business context
  • The role of the manager
  • 3 key issues
  • The performance cycle

Client Care

  • The best v the rest – top service factors
  • The ‘moments of truth’
  • Towards consistent excellence
  • File auditing and measurement

Managing Risk

  • What is ‘risk management’?
  • The lines of defence
  • Capabilities of resilient firms
  • Effective file audits

3 hours CPD points