Trainer: Simon Smith [1]
You need to be able to attend live (this training is not recorded)
This training is designed to provide you with practical advice, tools to handle the most difficult situations and the opportunity to discuss challenges.
The training will:
- Enable you to develop your knowledge as part of your educational pathway, and support your career development.
- Get you thinking, developing expertise and innovation.
- Provide practical advice from a highly experienced former Managing Partner with hands on knowledge of the challenges faced in any management role.
- Give you an opportunity to network with like minded colleagues and increase your professional connections.
Managing People
- The business context
- The role of the manager
- 3 key issues
- The performance cycle
Client Care
- The best v the rest – top service factors
- The ‘moments of truth’
- Towards consistent excellence
- File auditing and measurement
Managing Risk
- What is ‘risk management’?
- The lines of defence
- Capabilities of resilient firms
- Effective file audits
3 hours of CPD training applicable.