ILFM: Legal Practice Management – People, Client Care & Risk

LPM Online Training

Trainer: Simon Smith

You need to be able to attend live

This training is designed to provide you with practical advice, tools to handle the most difficult situations and the opportunity to discuss challenges.

The training will:

• Enable you to develop your knowledge as part of your educational pathway, and support your career development.
• Get you thinking, developing expertise and innovation.
• Provide practical advice from a highly experienced former Managing Partner with hands on knowledge of the challenges faced in any management role.
• Give you an opportunity to network with like minded colleagues and increase your professional connections.

Managing People

• The business context
• The role of the manager
• 3 key issues
• The performance cycle

Client Care

• The best v the rest – top service factors
• The ‘moments of truth’
• Towards consistent excellence
• File auditing and measurement

Managing Risk

• What is ‘risk management’?
• The lines of defence
• Capabilities of resilient firms
• Effective file audits

3 hours CPD points

All of our online training is live and interactive, enabling you to liaise and pose questions to our experienced experts during the broadcast. All of the experts have worked, or work in legal practice, dealing with all aspects of legal finance, enabling them to share their in-depth knowledge and experience in compliance areas such as the changes to the new SRA Accounts Rules.

They are broadcast live on the advertised date and time – the LPM sessions may NOT be recorded due to the possible sensitive nature of the discussions.

Upon completion of the online training you will be presented with a set of multiple choice questions to demonstrate your understanding. You are required to obtain a 75% pass rate in order to obtain the CPD points and certificate. If you score below that mark, we will provide advice and guidance on additional courses and training workshops you can take to further your knowledge.