DG Legal: Supervision & Managing Performance for Legal Aid Supervisors Course

Effective supervision is a core requirement of Legal Aid practice and plays a vital role in ensuring quality, compliance, and positive client outcomes. Supervisors must not only support and develop their teams but also ensure that work is properly managed, reviewed, and delivered in accordance with Legal Aid Agency (LAA) requirements and professional obligations.

This practical course satisfies the supervision requirements of the Legal Aid Agency Standard Contract and focuses on the key supervisory and management skills needed to effectively oversee teams operating under Crime and Civil Legal Aid contracts. Delegates will gain practical guidance on balancing compliance, quality assurance, performance management, and staff development within a legal aid environment.

The course also explores how to implement outcome-focused supervision arrangements that meet the requirements of the SRA Standards and Regulations, Specialist Quality Mark (SQM), and Lexcel accreditation. In addition, it addresses the supervision of litigation matters, including the lessons arising from Mazur v Charles Russell Speechlys, highlighting the importance of proper direction, management, supervision, and control when delegating legal work.

Through practical examples and best-practice approaches, delegates will develop the knowledge and confidence required to supervise staff effectively, maintain compliance, and promote high standards of service delivery.

Topics Covered

• Understanding Legal Aid Agency supervision requirements and contractual obligations

• Defining the role and responsibilities of an effective Legal Aid supervisor

• Meeting SRA competence, supervision, and regulatory expectations

• Complying with SQM and Lexcel supervision requirements

• Managing performance, quality, and compliance risks through effective supervision and oversight

Target Audience

This online course is suitable for new and existing Legal Aid supervisors, team leaders, managers, and compliance professionals responsible for supervising staff under Legal Aid contracts. It is particularly beneficial for those stepping into a supervisory role for the first time or seeking to refresh and strengthen their supervision and management skills.