In this free 1 hour webinar, Paul Wightman of DG Legal, a former Ombudsman at the Legal Ombudsman, will run through the new changes to the scheme rules on 1 April 2023, covering what these changes mean for solicitors, including:
- The new time limits and the requirements for updating signposting information appropriately
- The extension of powers for an Ombudsman to dismiss or discontinue a complaint under scheme rule 5.7
- The implications of the ending the automatic right to escalate to an Ombudsman for a final decision.
- The new limits for a service provider objecting to an investigation under rule 5.4
This webinar is aimed at legal practitioners and those working with them, in particular those responsible for managing their firm’s complaints handling.