AI adoption is redistributing pressure within legal support. Tasks may be completed faster, while new demands emerge around delegation, ownership, supervision, and quality control.
Drawing on new legal support research and real-world transformation lessons, this diagnostic workshop for ALA members will help attendees identify where AI changes the flow of work, where new bottlenecks emerge, and what leaders need to redesign before measuring meaningful impact.
Participants will leave with a practical framework for assessing whether their support model is ready for the AI era, including how to clarify ownership, protect lawyer time, improve task routing, support evolving teams, and deliver work more consistently.