Time: 3:00-4:00 PM
It’s important not to place too much weight on the impact of COVID-19, because even before the pandemic struck, a lot of the more progressive chambers were already some way down the road of digital transformation. That direction of travel was already well-established.
However, the pandemic has clearly been a huge accelerant of transformation. Whether they wanted to or not, barristers and clerks alike had no choice but to leave their traditional premises and work from home. Resultantly they embraced a lot of technology that perhaps previously some had only toyed with. They’re now more digitally enabled than they would ever have expected to be. The critical question now is: do they go forward with it, or revert to the old model?
There’s already evidence that some chambers have decided to go forward. For example, supported by the right software, a handful are relocating into smaller, more utilitarian, managed spaces. This recognises that there’s no compelling reason to retain expensive real estate for everyone when remote work has proved viable and a hot-desking model is much more cost-effective.
Another very visible manifestation of digital transformation is found in the chambers that are getting closer and closer to being paper-free. Given the extraordinary volume of paper that traditional chambers handle on a daily basis – it won’t surprise you to learn that one set we work with is saving £350k per annum as a result of shedding its paper, copying, storage, courier and shredding costs. Again, this is enabled by the right digital technology. But what exactly does digital transformation involve, and why’s it now such a good idea?
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