By Legal Futures Associate Hoowla
Homden Property Lawyers, a conveyancing-only firm based in Rochester, has long prioritised a clear and consistently positive client journey. As the team grew, so did their need for a system that could bring structure, and accuracy to every stage of the transaction, without forcing them into rigid processes or multiple disconnected tools.
Hoowla offered exactly that with their conveyancing software. A single, integrated platform that supports the technical demands of conveyancing while strengthening the firm’s client-focused approach.
For Homden, the client experience begins long before the first document is drafted. Using Hoowla’s quote calculator, the firm provides instant, tailored quotations that reflect both its own fee structures and those of its panel arrangements. When a client chooses to proceed, the quote converts directly into a live case, removing duplication and giving the team a smooth onboarding workflow.
Clients are then given access to Hoowla’s secure portal, where they can monitor progress, receive updates, and sign documents digitally. This shift has significantly reduced repetitive queries while still giving clients meaningful visibility. The introduction of digital signatures has also accelerated turnaround times, reducing reliance on paper-based processes and allowing work to move forward without delay.
Internally, Hoowla supports Homden with the discipline and organisation essential to busy conveyancing teams. Default workflows give every case a clear path to follow, while notes, documents, reminders, and to-do lists ensure that key details aren’t overlooked. An automatically generated activity log provides a complete audit trail, giving the team confidence that every action is recorded and accessible.
Each case also includes a dedicated client ledger, removing the need to switch between systems to monitor financial movements. For Homden, this consolidation has created a more accurate, auditable, and centralised financial picture.
The firm also makes full use of Hoowla’s integrations with essential conveyancing services. Whether submitting Stamp Duty returns, performing AML checks, ordering bankruptcy searches, or working with Land Registry services via EDRS, all tasks can be completed within the platform. Every action is captured, linked to the corresponding case, and stored for future reference.
This all-in-one approach reduces the administrative pressure on the team and streamlines workflows that would otherwise require multiple platforms or manual updates.
Hoowla’s flexibility has been a strong advantage for the firm. Homden uses custom templates and entities to generate contracts and documentation that reflect both their brand and their internal working style. Their accounts team runs both client and office accounts through Hoowla as well, taking advantage of custom nominal codes, reconciliation tools, and comprehensive financial reporting. The close connection between casework and accounting ensures that information is always synchronised and accurate.
Referrals, often a vital link between conveyancers and estate agents, are managed directly within Hoowla, keeping introducers informed and reducing miscommunication that can slow a case down.
Deadlines, too, are managed proactively. Through personal reminders and a shared completion calendar, the team maintains a clear view of both individual responsibilities and firm-wide activity, reducing the risk of last-minute pressure points.
For Homden Property Lawyers, Hoowla has become more than a case management tool: it is the operational centre of the firm. By combining workflow automation, integrated services, accounting tools, and client-focused features, Hoowla provides the structure required to deliver consistent, high-quality work while giving clients the speed they increasingly expect.
Homden’s experience demonstrates how modern conveyancing can retain its personal touch while embracing technology that reduces administrative strain. With Hoowla supporting their processes, the firm continues to deliver a smooth and efficient property journey for every client.
If you’d like to see how Hoowla could support your team in the same way, book a conveyancing software demo and explore a more integrated approach to conveyancing.
