Eclipse releases claims management solution for PPI caseloads

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26 May 2011


Leading claims management software provider Eclipse Legal Systems – a Legal Futures Associate – has announced a new release of its Proclaim system, specifically for payment protection insurance (PPI) claims.

Following the British Bankers Association’s recent decision not to pursue further legal action over PPI, all outstanding mis-selling cases must be settled without further delay.

Credit card and loan providers and the four main banks – Lloyds HBOS, HSBC, Barclays and RBS – are expected to pay out up to £9bn compensation for PPI, making it the biggest mis-selling case in UK history. Consumers who took out policies – costing up to £5,000 – are now being urged by independent watchdogs and specialist claims handling organisations to pursue refunds and interest owed.

Eclipse Legal Systems develops and provides the Proclaim claims management software system. Proclaim is heavily used throughout the claims sector to manage and process high-volume transactions and caseloads.

To coincide with the huge demand for systems to manage high levels of PPI claims, Eclipse has released an enhanced version of its existing Proclaim Financial Claims system – specifically tailored for PPI claims.

Proclaim PPI manages the full life-cycle of the claim, from inception of initial details through to conclusion, providing a complete desktop solution to claims handlers. Everything is managed within the system (documents, reminders, diaries, and all electronic correspondence) to ensure that claims handlers operate consistently and in keeping with their organisation’s overall ethos.

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