Doyle Clayton seeks end to the paper chase with SOS Connect workflow software

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15 November 2011

Automating document management is top of the agenda for Doyle Clayton, the largest specialist employment law firm in the UK, and the driver for selecting SOS Connect™ legal software from Legal Futures Associate (SOS) in a hosted environment.

When the system goes live for all fee-earners and staff next year, Doyle Clayton expects to improve the workflow between offices, increase efficiency and client service and make a huge stride towards the paperless office.

Founded in 1997, Doyle Clayton has offices in London’s City and Canary Wharf financial districts as well as Reading and is dedicated to advising businesses and individuals nationwide on all aspects of employment law. The firm has used SOS Practice Manager for the accounts since the late 1990s and three years ago extended the software to all users for time recording.

The selection of SOS Connect, which will integrate seamlessly with the existing SOS accounting system, was prompted by a need to simplify workflow between offices – replacing couriers with real-time access to centralised client files where all matters will be managed.

Karen Williams, head of administration at Doyle Clayton explained: “We canvassed opinion within the firm asking, what slows you down the most? ‘Finding documents’ came out as the top time-waster. With SOS Connect we can move towards a paperless office where fee-earners work as efficiently as possible, which will not only increase billable time but also demonstrate improved efficiency to our clients.

“Everything pertaining to a client – matter detail, notes, letters, e-mails, invoices and billing breakdowns will be available to everyone who needs it from anywhere, which is increasingly important in our mobile world.”

SOS Connect is well proven in a virtual or hosted environment, which is the option selected by Doyle Clayton. Karen Williams said: “We are taking a big leap moving to a hosted computing model for the first time and are mindful of not taking on too much at the same time. We will concentrate on implementing document and matter management first and then investigate how SOS Connect can further benefit the business.”

SOS Connect legal software meets the entire needs of the modern, progressive law firm from marketing, CRM and business process management to case, matter, document and email management; time recording, billing and legal accounts, as well as analytical reporting, archiving and delivering legal services on-line.

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