There needs to be a “root and branch” review of the complaints process run by the Legal Ombudsman, with the speed with which complaints are resolved a particular concern, according to the prospective chair of the organisation’s governing body.
Two barristers from the same chambers have between them accounted for more than one in ten of the four hundred plus new complaints made against their branch of the profession in 2015/16. The revelation came amid a crisis of public confidence in the fairness of the BSB’s complaints process.
The High Court has thrown out two appeals against Bar disciplinary tribunal decisions by “named and shamed” barrister Tariq Rehman. It has also refused permission for him to proceed with two judicial reviews and had no truck with the arguments he put forward.
Only a change in the law would allow the Legal Ombudsman to cover complaints from consumers of unregulated law firms, the chair of the organisation’s governing body has said as he called on paralegals to campaign for access to the redress scheme.
The Legal Ombudsman is set to consult on allowing third parties to complain about lawyers in certain circumstances, it has emerged. It will also consult on establishing a voluntary scheme that enables unregulated providers to give their customers access to redress
Tariq Rehman, the barrister ‘named and shamed’ by the Legal Ombudsman (LeO) for the number of complaints against him, has succeeded in a last-minute bid to remove the judge hearing his appeal.
The Ministry of Justice has announced huge increases in the regulation fees paid by claims management companies. The MoJ said that despite the drop in the number of firms, regulation could not be similarly scaled back.
The Ministry of Justice has declared more than £1.2m of payments made to staff at the Legal Ombudsman in the years since it was established to be “irregular”.
There is scope for the Legal Ombudsman (LeO) to offer redress to third parties, as long as the complaints involved could be “clearly and tightly defined”, a report by a LeO working party has found.
The first lawyer to be ‘named and shamed’ by the Legal Ombudsman (LeO) for a series of complaints has argued that he is only “trying to adapt to new market forces”.