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LeO expansion could create “muddle” for consumers, will writers warn

The Legal Ombudsman’s plan to widen its jurisdiction will cause a “muddle”, the Institute of Professional Willwriters has warned, revealing that other ADR providers had indicated an intention to move into the sector themselves.

October 21st, 2013 | 2 Comments »

Legal Services Ombudsman to hand over “strong legacy” – and 600 cases

The outgoing Legal Services Ombudsman (LSO), Zahida Manzoor, is to hand over an estimated 600 cases awaiting investigation when her office closes at the beginning of next month, far more than previously thought.

February 9th, 2011 | No Comments »

Concerns over backlog at Legal Services Ombudsman

There are concerns about the outstanding level of complaints at the outgoing Legal Services Ombudsman, Legal Futures has learned. Zahida Manzoor’s personal contract comes to an end on 2 March, and her office in Manchester will close on 31 March, with a number of cases likely to be outstanding – although Ms Manzoor says her office has been performing to a high standard in difficult circumstances.

February 7th, 2011 | No Comments »

A fond farewell

So farewell (almost), Zahida Manzoor. Her final annual report after more than seven years as Legal Services Ombudsman is understandably reflective ahead of the post’s abolition on 6 October when the Office for Legal Complaints (OLC)/Legal Ombudsman (no, we’re not sure which to call it either) opens for business. Ms Manzoor deserves a chance to bask in the glow of her achievements.

July 8th, 2010 | No Comments »

Solicitors pay out £5m to miners, with many more millions to come

More than £5 million has been paid by solicitors to former miners, with much more to come, it emerged today. Nearly 100,000 people have made or will make complaints about deductions wrongly made from the damages received by miners from government compensation schemes.

July 6th, 2010 | No Comments »

Complaints-handling in good state for OLC to take over, says ombudsman

The performance of the Legal Complaints Service (LCS) will provide a solid foundation from which the Office for Legal Complaints (OLC) can build, the Legal Services Ombudsman said today.

July 6th, 2010 | 1 Comment »