The essential guide to conduct, compliance and competence, and the Legal Services Act
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News in brief: solicitors, accountants and IFAs join forces, “ABSs are future for conveyancing”, and more
Our latest news round-up takes in an innovative partnership to combine financial, taxation and legal advice, an update on ABS applications, the role for ABSs in the conveyancing market, growing fraud claims against solicitors, support for provisional assessment, and new blood at the OLC.
Lawyers strike back? EU proposals could allow them to complain about clients
The government has been urged to oppose European proposals that could allow lawyers to make complaints about their clients. The Legal Services Consumer Panel has otherwise welcomed the EU proposals which could provide redress against unregulated providers.
The voluntary ombudsman
This week marks the end of a consultation by the Legal Ombudsman (LeO) on its strategy for the next three years and its business plan for 2012-13. Among other things, it asked for initial responses on whether it should activate the power given to LeO in section 164 of the Legal Services Act to add a voluntary jurisdiction to its statutory one. The idea, says Elizabeth France, chair of LeO’s parent body, the Office for Legal Complaints, is to “fill gaps in access to free and fair redress for consumers of legal services”.
Government kicks off review of LSB and Legal Ombudsman’s roles
The government review of the “continuing need for the functions and the form” of the Legal Services Board and Office for Legal Complaints began yesterday with a call for evidence. It will take up to six months to complete.
Firms and chambers could be forced to publish how many complaints they receive
Law firms and barristers’ chambers may be forced to publish statistics on how efficiently they handle complaints internally – including how many they receive – the Legal Ombudsman has suggested.
Ombudsman tells “phoenix” firms: you can run, but you cannot hide
The Legal Ombudsman has warned “phoenix” law firms that seek to avoid the consequences of their actions by closing down and reopening – and even changing regulators – that it can still pursue them for past complaints.
LeO fights off first judicial reviews of ombudsman decisions but five more are in the wings
The Legal Ombudsman has successfully fought off two judicial reviews against its decisions, with a further five currently going through the court process, Legal Futures can reveal. The SRA has also fought off the two JRs of its new qualified lawyer transfer scheme.
Tribunal judges call for regulatory controls over non-lawyer employment advisers
The Legal Ombudsman should have jurisdiction over non-lawyer employment advisers as part of work to improve consumer protection in the field, employment judges have suggested. Their primary concern was the lack of consistency in the redress available to claimants.
Fine for first solicitor taken to court by LeO – but judge says prison may be right for others
A solicitor has for the first time been fined by the High Court for failing to co-operate with an investigation by the Legal Ombudsman. The High Court used the case to stress that such failures could also lead to immediate imprisonment.
Ombudsman should have jurisdiction over will-writers and not-for-profits, says report
The Legal Ombudsman should press to extend its jurisdiction to complaints about non-lawyer will-writers and the not-for-profit sector, while the government needs to review its inadequate powers over complaints against CMCs, a study has recommended.
