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Legal Ombudsman to launch online complaints portal

The Legal Ombudsman (LeO) is to launch a complaints portal this month that will enable lawyers to manage all of their contact with the organisation online. LeO will also encourage consumers to manage their complaint through the portal.

October 2nd, 2014 | No Comments »

Regulators pledge data for comparison sites, as panel goes undercover to investigate web advice

The Legal Services Consumer Panel has conducted a ‘mystery shopping’ exercise to assess consumers’ experience of online self-help tools for a divorce. Meanwhile, work by the panel to open up data held by regulators to be used by legal comparison websites took a major step forward.

April 10th, 2014 | No Comments »