There is a “real risk” that members of the public will view the Solicitors Regulation Authority as “simply preferring the word of solicitors”, its independent review body has concluded. The Independent Complaint Resolution Service called for a review of compensation claim fund claims.
There are positive signs about improving consumer satisfaction with how they find, compare and then use law firms, major research by the Legal Services Consumer Panel has revealed. However, the panel said more vulnerable consumers “are potentially being left behind as those more empowered are able to take advantage of market changes”.
The Law Society has extended its consumer campaign promoting solicitors until the end of October this year, after an increase in traffic to the society’s ‘Find a Solicitor’ website of 18.5% in only four months.
There is a huge unmet need for legal services among individual consumers, the most detailed ever study of the issue has revealed, with fewer than one in 10 people experiencing a legal problem seeking advice from a lawyer.