A groundbreaking assessment of the progress in delivering the legal services reforms from a consumer perspective is the centrepiece of the Legal Services Consumer Panel’s plan for the forthcoming year, delegates at today’s Legal Futures Conference will hear. The idea of a “single regulatory badge” will also be floated, along with good practice standards for legal comparison websites
The Legal Ombudsman has added his voice to concerns at plans to merge the Legal Services Consumer Panel into Citizens Advice. He said that whatever happens, he will still “need someone I can talk to who I believe truly represents consumer interests… Unfortunately, for all its virtues, Citizens Advice cannot do that.”
An expert advisory group to help the Legal Services Consumer Panel design its Consumer Welfare Index has been unveiled. The index – first announced in the panel’s 2010/11 workplan – will be a basket of indicators that, taken together, will assess whether the legal services reforms are having a positive impact on consumers. It will then form the basis of an annual “consumer health check”.