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‘Named and shamed’ barrister hits back at “misleading” ombudsman

The first lawyer to be ‘named and shamed’ by the Legal Ombudsman (LeO) for a series of complaints has argued that he is only “trying to adapt to new market forces”.

December 12th, 2014 | No Comments »

LeO can hold successor firms to account for inherited complaints, High Court rules

The High Court has ruled that a law firm cannot escape responsibility for handling complaints relating to a sole practice with which it merged. It said that as Kerman & Co had enjoyed the benefit and goodwill of the deal, it also had to accept the burden.

November 12th, 2014 | No Comments »

Legal Ombudsman outlines test for dealing with complaints about MDPs

The Legal Ombudsman has introduced a policy for dealing with complaints about organisations which provide non-legal as well as legal services, such as some alternative business structures and, shortly, accountants who offer probate advice.

September 19th, 2014 | No Comments »

Bar Standards Board to “research need for accreditation schemes”

The Bar Standards (BSB) has promised to research “the need for other quality assurance schemes and/or accreditation schemes” so the public can have confidence in barristers.

August 4th, 2014 | No Comments »

Increasing number of clients “can’t be bothered to complain” about their lawyer

Public awareness of the Legal Ombudsman is continuing to fall, while the number of dissatisfied clients who do not bother to complain is increasing, a survey has found.

May 29th, 2014 | No Comments »

CMCs to pay up to £40,000 each to benefit from Legal Ombudsman

Claims management companies will have to pay a separate ‘Lord Chancellor’s complaints fee’ of up to £40,000 on top of their annual regulation fee with the shift in complaints handling from the Ministry of Justice to the Legal Ombudsman.

May 14th, 2014 | 1 Comment »

LeO: make conveyancers answer to HMRC for stamp duty failings

The Legal Ombudsman (LeO) has suggested that conveyancers, rather than clients, should answer to HMRC when stamp duty payments fail to arrive.

May 8th, 2014 | 1 Comment »

LeO expansion could create “muddle” for consumers, will writers warn

The Legal Ombudsman’s plan to widen its jurisdiction will cause a “muddle”, the Institute of Professional Willwriters has warned, revealing that other ADR providers had indicated an intention to move into the sector themselves.

October 21st, 2013 | 2 Comments »

Ombudsman prepares for ABSs after Parliament approves rule changes

The Legal Ombudsman has won approval for changes to its rules that bring them more in line with the Financial Ombudsman Service and so equip it better to deal with alternative business structures like Co-operative Legal Services.

January 14th, 2013 | No Comments »

Lawyers face £1.4m bill after government confirms end to ‘free’ ombudsman cases

Thousands of law firms are set to contribute £1.4m to the Legal Ombudsman after the government confirmed that they will no longer be eligible for two ‘free’ complaints every year. Meanwhile, LeO has not ruled out entertaining complaints by third parties, such as against the opposing party’s lawyer.

November 21st, 2012 | Comments Off