Law firms should be required by their regulators to publish details of complaints and average prices on their websites, the Legal Services Consumer Panel has said. The panel also called for the publication of firms’ litigation outcomes and success rates.
There is a “real risk” that members of the public will view the Solicitors Regulation Authority as “simply preferring the word of solicitors”, its independent review body has concluded. The Independent Complaint Resolution Service called for a review of compensation claim fund claims.
The Legal Ombudsman has set out plans for further cuts in the amount it spends on complaints about law firms, but more on claims management companies. LeO also warned that the Ministry of Justice was imposing “increasingly restrictive spending controls”.
The European directive on alternative dispute resolution will not only extend the period for making complaints about lawyers from six to twelve months, but reduce the grounds for the Legal Ombudsman to reject them from 14 to four, it has emerged.
The Legal Ombudsman has apologised to solicitors for any inconvenience caused after it abandoned plans to become a certified alternative dispute resolution body without a full consultation. LeO said it would “decide how to proceed” in December.
The number of lawyers demanding an independent review of their treatment at the hands of the Solicitors Regulation Authority has gone up, despite a decline in members of the public making a similar request.
The Legal Ombudsman has received just under 1,000 consumer ‘contacts’ about claims management companies in its first three weeks of complaints handling, it has emerged.
The Bar Standards Board is investigating complaints about 17 barristers at the same chambers, it has emerged. Meanwhile, there have been 55 expressions of interest and seven formal applications to form BSB-regulated entities.
A report for the Bar Standards Board, which concluded that the regulator handled cases involving ethnic minority barristers in a “transparent, consistent and fair” way, has been strongly attacked by equality expert Professor Gus John.
The first lawyer to be ‘named and shamed’ by the Legal Ombudsman (LeO) for a series of complaints has argued that he is only “trying to adapt to new market forces”.