Tag Results

More lawyers demand independent review of their treatment by SRA

The number of lawyers demanding an independent review of their treatment at the hands of the Solicitors Regulation Authority has gone up, despite a decline in members of the public making a similar request.

March 10th, 2015 | 1 Comment »

LeO receives almost 1,000 CMC ‘contacts’ in first three weeks

The Legal Ombudsman has received just under 1,000 consumer ‘contacts’ about claims management companies in its first three weeks of complaints handling, it has emerged.

February 19th, 2015 | No Comments »

BSB investigates complaints about 17 barristers at same chambers

The Bar Standards Board is investigating complaints about 17 barristers at the same chambers, it has emerged. Meanwhile, there have been 55 expressions of interest and seven formal applications to form BSB-regulated entities.

February 2nd, 2015 | No Comments »

Professor John attacks “unhelpful” BSB complaints report

A report for the Bar Standards Board, which concluded that the regulator handled cases involving ethnic minority barristers in a “transparent, consistent and fair” way, has been strongly attacked by equality expert Professor Gus John.

December 23rd, 2014 | 2 Comments »

‘Named and shamed’ barrister hits back at “misleading” ombudsman

The first lawyer to be ‘named and shamed’ by the Legal Ombudsman (LeO) for a series of complaints has argued that he is only “trying to adapt to new market forces”.

December 12th, 2014 | No Comments »

LeO can hold successor firms to account for inherited complaints, High Court rules

The High Court has ruled that a law firm cannot escape responsibility for handling complaints relating to a sole practice with which it merged. It said that as Kerman & Co had enjoyed the benefit and goodwill of the deal, it also had to accept the burden.

November 12th, 2014 | No Comments »

Legal Ombudsman outlines test for dealing with complaints about MDPs

The Legal Ombudsman has introduced a policy for dealing with complaints about organisations which provide non-legal as well as legal services, such as some alternative business structures and, shortly, accountants who offer probate advice.

September 19th, 2014 | No Comments »

Bar Standards Board to “research need for accreditation schemes”

The Bar Standards (BSB) has promised to research “the need for other quality assurance schemes and/or accreditation schemes” so the public can have confidence in barristers.

August 4th, 2014 | No Comments »

Increasing number of clients “can’t be bothered to complain” about their lawyer

Public awareness of the Legal Ombudsman is continuing to fall, while the number of dissatisfied clients who do not bother to complain is increasing, a survey has found.

May 29th, 2014 | No Comments »

CMCs to pay up to £40,000 each to benefit from Legal Ombudsman

Claims management companies will have to pay a separate ‘Lord Chancellor’s complaints fee’ of up to £40,000 on top of their annual regulation fee with the shift in complaints handling from the Ministry of Justice to the Legal Ombudsman.

May 14th, 2014 | 1 Comment »